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Help
Thanks for visiting our web store. Below is some helpful information, but if you have any questions or special requests please don't hesitate to ask!!
I strive for 100% satisfaction. If you have any questions before, during, or after your purchase, please contact me for a speedy response.
Product and Service Information: info@margescreations.com
Customer Service / Order Tracking / Returns: info@margescreations.com
We accept online purchases using PayPal. At this time I do not accept telephone, fax, mail, or e-mail orders.
PayPal - For your convenience, my online store accepts payment through PayPal (including most major credit cards). As PayPal is always expanding their services, please visit the PayPal site for the most up-to-date information.
eChecks - Payments processed through PayPal eChecks are not automatic transfers and must still go through a clearing process with PayPal (usually 3 to 4 business days). Orders will be processed after funds have cleared.
To assure a secure transaction, a confirmed shipping address is required when ordering through PayPal.
At this time we only ship within the United States (incuding Alaska and Hawaii). Unfortunately, we cannot process orders shipping to any international destination.
For speedy deliver, most items are shipped via USPS Priority Mail (estimated 2-3 business days excluding Saturday, Sunday, and Holidays). If it is necessary to use an alternative method or carrier (due to the size, weight, and/or destination of the package), you will be contacted as soon as possible regarding any adjusted shipping charges.
Our shipping rates are currently under review. Please contact info@margescreations.com for more information.
In-stock items will be shipped within 48 hours (2 business days) after funds have cleared. Personalized items take an additional 2 - 3 weeks to process unless otherwise stated. If you need an item in a hurry please let us know before you place your order, and we do our best to work with you on an accelerated schedule.
For your convenience, you will receive an email after your order has been shipped which will include USPS online tracking information. Please be aware that many times shipments are delivered before the tracking information becomes available through the USPS web site.
Bookmarks: USPS Standard shipping is included in the cost of all bookmarks. Bookmarks will ship USPS First Class Mail unless an alternative method or carrier is required (subject to additional fees). When purchasing additional items in the same order, bookmarks will be combined with the remainder of the order.
To make sure you are happy with your purchase, stock items carry a 30-day money-back guarantee if returned in their original condition with original packaging. If the package is returned, but not in fully saleable condition, partial credit may be given at our option. Credit will be given for the cost of the merchandise only, not including shipping charges.
Sales are final on special orders and personalized merchandise (unless the error is on our end and then we will replace the item in question). Worn or washed items also cannot be returned.
If you receive an item that has been damaged, contact Customer Service immediately. Do not throw away any of the packaging and hold on to the damaged item(s) until further instructions.
If you wish to return a purchase, please e-mail Customer Service for a Return Authorization Number and return instructions. Please allow up to 14 days processing time for credit adjustments for returns. You MUST include a copy of your return authorization e-mail (or packing list marked with the Return Authorization Number) with any returned merchandise to prevent delays in processing the return.
We strive to keep this website up-to-date, but as many of our hand-crafted items are one-of-a-kind, it is possible that by the time we receive your order the exact item may no longer be in stock. In these instances, we will glady refund your money, or if you wish to instead place a special order, we will work with you to provide an alternative solution at our discretion.
At Marge's Creations, we DO NOT sell your information to any other company or individuals for any reason.
During checkout we collect only the information necessary to complete your order. If the information you provide is accurate and complete, our customer service will be that much better.
If you pay online through PayPal, then any information they retain falls under their privacy policy.
If a transaction is involved in a legal dispute, and information is requested from us in the form of a subpoena (a legal demand for information or appearance) we are required to provide it. If this occurs, our policy is to first contact our customer to inform them of our legal obligations.
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